Ordering Information for BioAutomation
Important Update - please note there are recent changes for ordering instruments, instrument parts, and reagents.
As you may recall, LGC acquired BioAutomation in April 2018, and subsequently Berry & Associates in September 2018. Since then, we have been working to serve you better by integrating the MerMade synthesizers and oligonucleotide synthesis reagents into the Nucleic Acid Chemistry (NAC) portfolio within the Biosearch Technologies brand of LGC. This combined, inclusive approach will ultimately allow us to provide you with superior customer service.
To facilitate this integration we will be improving your interactions with customer service and technical support for BioAutomation products, as described below.
Synthesis reagents orders will now be fulfilled by our team at Berry & Associates in Dexter, MI, leveraging their 30 years of experience in providing oligonucleotide synthesis reagents. The BioAutomation reagent catalog numbers are being retained. We also have many equivalent and additional products available to you from our other NAC sites.
MerMade instrumentation orders will be processed through NAC Instrument Sales, and all Synthesizer parts orders will be fulfilled through our Alexandria, MN site (the new home of MerMade synthesizer production). The BioAutomation parts catalog numbers will be changing so please refer to the new part number in parenthesis beginning with “AX”.
MerMade instrumentation technical support will be handled through our Global Field Service department. To enter a service case, navigate to our portal using the link below.
|Service||New contact||Phone #|
|Technical Support||MerMade instrumentation||Submit a service ticket||Please call your field service representative|
*Synthesis reagents includes supports, empty columns, amidites and reagents.
If you are an existing customer your purchasing department will need to set up a new supplier on your internal systems. We appreciate this may be an inconvenience, and thank you for your patience. Address details for purchase orders are as follows:
Berry & Associates, Inc.
2434 Bishop Circle East
Dexter, MI 48130 USA
MerMade instruments, parts and service contracts:
North America, Latin America
LGC Genomics LLC
100 Cummings Center Suite 420H
Beverly, MA 01915
Europe, Middle East, and Africa
LGC Genomics GmbH
Ostendstrasse 25, 12459
LGC Genomics LTD
Unit 1-2 Trident Industrial Estate, Pindar Rd
Hoddesdon, Herts EN11 0WZ, UK
LGC Science (Shanghai) Ltd
No.968 West Beijing Road
Be assured that any changes being implemented are designed to improve the quality of service we provide you, with an effort to minimise disruption wherever possible.